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POS cash register scanner FAQ

Release Time:2020-07-21

Scanning guns are widely used in commercial cash registers. The following is a summary of Hongxing Yongli's small series: Common problems with POS cash register scanning guns, how to install cash register scanning guns? I hope I can help you.

　　

 

1. Problem description: The laser is always bright

Possible cause: Scan the manual and set the bar code to always on mode.

Solution: Restore factory settings and return to the manufacturer for repair

2. Problem Description: Scanner scans, buzzes are normal, and there is no data transmission.

Possible causes: incorrect setting of scanning gun; bad wire

Solution: Refer to the instructions to ensure that the corresponding data line is used correctly.

3. Problem description: After connecting the serial line, there is no data transmission for code reading.

Possible causes: not set to serial mode or communication protocol error.

Solution: Scan serial port mode is set to serial port mode and reset to the correct communication protocol.

4. Problem description: The scanning gun reads the code normally, but there is no buzzer.

Possible cause: Mute is set

Solution: scan the buzzer "on" setting.

5. Problem Description: The scanner is turned on normally, with laser light and no code reading.

Possible causes: the corresponding bar code system is closed or the bar code is damaged or the quality of the print is problematic,

Hardware failure, electronic components on the motherboard are broken

Solution: Open the corresponding bar code system and carefully check whether the bar code is damaged and whether it is different from other bar codes of the same code system. Check the mode of the printer. Change the printer settings.

6. Problem Description: After scanning a barcode, the computer freezes or the USB device cannot be recognized when using a USB wire.

Possible causes: Data cannot be transferred due to bad wires and crashes and USB devices are bad.

Solution: Find a dealer to buy a replacement wire.

7. Problem description: The LED flashes after the device is connected, there is no sound, and it cannot be scanned.

Possible cause: bad internal IC of the scanner.

Solution: Return to the manufacturer for repair.

8. Problem Description: Scan and use are normal, and the keyboard cannot be used.

Possible reasons: the internal IC of the scanning gun is burned out

Solution: Return to manufacturer for repair

9. Problem description: LED is not bright, no buzzer, no laser.

Possible causes: the power supply of the scanning gun is blocked, the scanning gun is not powered on, or the data line interface is loose, and the contact is poor.

Solution: Check the wire of the scanning gun to ensure that the power supply of the computer is normal, and the data line is reconnected with the scanner once.

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shenzhen hongxing yongli service bar code automation identification system industry for twenty years, focus on bar code technology. It is Honeywell scanning gun gold agent, zebra scanning gun diamond agent. It also includes domestic brand scanning guns, etc., looking for suitable cash register scanning guns, please refer to the scanner purchase guide first, or consult our online customer service. National unified service consultation: 4008-330-370